HCM City has imposed strict travel restrictions and locked down many places, causing demand for home delivery services to skyrocket along with costs.
Tran Thi Mai, living in District 3, said she had ordered 15 baguettes from a District 1 store and a delivery app informed her delivery would cost VND95,000 (US$4.1) for the 5km distance. The bread cost only VND80,000.
But no driver accepted the order. She tried other delivery apps with the same result.
“I had to add a VND20,000 tip for a driver to accept my order. The total cost was 115,000 while it is normally VND30,000-VND40,000.”
Streets are largely empty but it is easy to spot shippers in Grab or Now uniforms driving back and forth or queuing up in front of supermarkets and food stores.
However, not only consumers, but also online sellers have been hit by the high delivery fees since they are causing customers to routinely cancel orders.
Nguyen Nguyen Ngoc, an online pastry seller, said the delivery fees change constantly. She might have delivered to District 1 from District 8 just the previous day at VND90,000, but a day later it could be VND135,000, she said.
"The high delivery fees cause many customers to cancel orders, and my order volumes are down by more than 50 per cent. When there are big orders from regular customers, I foot half the delivery bill."
Tran Van Thanh, a Grab driver, said the fourth wave of the pandemic spread rapidly, causing demand for transportation to slump. But demand for delivery, especially foodstuff, had surged, especially around lunchtime.
In one afternoon a shipper could undertake seven to eight orders depending on the delivery distance, he added.
But amid this sharp increase in demand, the number of drivers has fallen steeply since many have returned to their hometowns or do not want to work due to fear of the coronavirus, he said.
Delivery service providers also claimed that charges have increased also because, with many roads in the city blocked, their drivers have to travel longer distances. — VNS
- HCM City targets 9% growth in retail, consumer services
- RoboPony: Chinese robot maker sees demand surge amid virus
- E-grocers delay and cancel orders as demand surges amid outbreak
- Coronavirus Update: Nassau County Ups Crackdown On Price Gouging As COVID-19 Rises To More Than 2,400 Cases
- COVID-19 affects Vietnamese consumers’ FMCG purchase behaviours
- How COVID-19 affects Vietnamese consumers’ FMCG spend and purchase behaviours
- Consumer goods flying off the shelves
- 'Greedy' price gouging brothers are forced to GIVE AWAY the 17,700 bottles of hand sanitizer they bought for $1 and tried to sell for $70 each as they face criminal investigation
- Consumer goods fly off the shelves as coronavirus spreads in India
- Hygiene products, immunity boosters see surge in demand amid COVID-19: Grofers CFO
- Online grocery delivery pushed to breaking point: Amazon and Walmart struggle to keep up with surge of orders - with some customers forced to wait two weeks and others can't even secure delivery time slots at all
- Domino’s Hiring 10,000 Workers During Coronavirus Pandemic To Meet Rising Takeout Demand
- Sky, Virgin, TalkTalk and Amazon make Universal movie premieres available on-demand in the UK on the day of release during the coronavirus crisis - but at £15.99 a pop they cost TWICE as much as a cinema ticket
- States see surge of scams, price-gouging tied to pandemic
- $10 toilet paper? Coronavirus gouging complaints surge in US
- Coronavirus price gouging: Amazon and eBay failing to tackle rip-off sellers says Which?
- Amazon to hire 100,000 workers as online orders surge on coronavirus worries
- Amazon to hire 1 lakh workers as online orders surge on coronavirus worries
- Walmart plans to hire 150,000 new workers who have been laid off by restaurants and bars to help meet demand for deliveries during the coronavirus pandemic
- Coronavirus Pandemic: ‘Essential’ San Francisco Pot Dispensaries See Surge In Home Deliveries
Shippers gouge consumers in HCM City as demand surges have 633 words, post on bizhub.vn at July 25, 2021. This is cached page on Talk Vietnam. If you want remove this page, please contact us.