A change to the way lawyers are charged for complaints was one recommendation in ‘Fit for the Future’, a review of the regulation of the legal services sector, published in October 2018. The review recommended a move to ‘entity regulation’, where legal firms could be held accountable to a regulator. That would require reform of the current system of regulation, but the SLCC said it wanted to consult on “what first steps may be possible within the current system”. The alternative, continuing with the current system, would be a nine per cent increase in fees across the board next year to meet the cost of a rising number of complaints to the SLCC. Over the last three years there has been a 22 per cent rise in complaints received by the SLCC. In the first six months of its current business year, from July to December 2018, the number of complaints was 20 per cent higher than the same period the year before. While the SLCC said that part of this increase was due to 84 linked cases against two providers, even without those cases the number of complaints would be six per cent above the same period in 2017…. Read full this story
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